[GamCo Update Fri Feb 01 2013 10:11] Major impact, MPLS VPN, London,Luanda
Posted at10:38 on 1 February 2013.
Dear GamCo Client
UPDATE:
Engineers still attending, no ETR
IMPACT: Increased latency
ATTENDING: GamCo & Vendor engineers
STATUS: Attending
See Original Message below
Dear GamCo Client
We are experiencing the following service event:
AFFECTED SERVICES: MPLS VPN
LOCATION: Between London and Luanda
GRADE OF SERVICE IMPACT: Major
SERVICE IMPACT: Increased latency
CAUSE OF EVENT: Cause unknown
TIME: Tue Jan 29 2013 7:40
OUR REF: 1-2041203322
CURRENT STATUS: Attending
ATTENDING: GamCo & Vendor engineers
ADDITIONAL INFORMATION:
Non
Kind Regards
The GamCo Team
[GamCo Major Alert Thu Jan 31 2013 7:49] MPLS VPN Service, Melrose Arch
Posted at08:32 on 31 January 2013.
Dear GamCo Client
We are experiencing the following service event:
AFFECTED SERVICES: MPLS VPN
LOCATION: Melrose Arch
GRADE OF SERVICE IMPACT: Major
SERVICE IMPACT: No connectivity
CAUSE OF EVENT: Cause unknown
TIME: Thu Jan 31 2013 7:49
OUR REF: 1-2043293344
CURRENT STATUS: Attending
ATTENDING: GamCo & Vendor engineers
ADDITIONAL INFORMATION:
Kind Regards
The GamCo Team
[Gamco Update Tue Jan 29 2013 8:42] Major impact, MPLS VPN, London,Luanda
Posted at10:55 on 29 January 2013.
Dear GamCo Client
UPDATE:
Engineers still attending, no ETR
IMPACT: Increased latency
ATTENDING: GamCo & Vendor engineers
STATUS: Attending
Dear GamCo Client
We are experiencing the following service event:
AFFECTED SERVICES: MPLS VPN
LOCATION: Between London and Luanda
GRADE OF SERVICE IMPACT: Major
SERVICE IMPACT: Increased latency
CAUSE OF EVENT: Cause unknown
TIME: Tue Jan 29 2013 7:40
OUR REF: 1-2041203322
CURRENT STATUS: Attending
ATTENDING: GanCo & Vendor engineers
RESCHEDULED: IS Change Notification
Tue Feb 12 2013 @ 0:00 - 5:00
ADDITIONAL INFO:
The change has been rescheduled due to logistical issues.
(this was initially scheduled for Tue Jan 29 2013)
We apologize for any inconvenience caused in rescheduling this change.
See Original Message below
Dear GamCo Client
Planned GamCo Change Notification.
AFFECTED SERVICE: Hosting (Venus 1), MPLS VPN
LOCATION: Bryanston
START DATE: Tue Jan 29 2013 0:01 (SAST)
END DATE: Tue Jan 29 2013 5:00 (SAST)
EXPECTED DURATION: 30 minutes
IMPACT: All Venus 1 clients will experience packet loss/intermittent connectivity
REASON FOR CHANGE: Bringing live two core devices within the Venus 1 environment
GamCo REFERENCE: CRQ13016
ADDITIONAL INFO:
None
Kind Regards
The GamCo Team
GamCo mail server issues.
Posted at11:27 on 16 January 2013.
Dear GamCo Clients
GamCo Mail Server pop3.gam.co.za I/O Issues on Storage arrays.
